Privacy Policy
Last Updated: November 2025
Welcome to Generations Family Psychiatry (“we,” “our,” or “us”). Your privacy matters deeply to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or receive our psychiatric or mental health services. By using our site or services, you agree to the terms of this policy.
Information We Collect
We may collect personal and non-personal information to provide effective psychiatric care and improve your experience. This includes:
Personal information: your name, contact details, demographic data, and information you share during consultations or forms.
Technical information: IP address, browser type, device details, and analytics data through tools like Google Analytics.
Payment information: billing or payment data processed securely through third-party systems (we never store your card details).
How We Use Your Information
We use your information to provide safe, personalized, and professional care. This includes scheduling and managing appointments, maintaining medical records, responding to inquiries, sending reminders, processing payments, and improving our website and patient services.
Confidentiality of Medical and Mental Health Information
All health information shared with our clinic is strictly confidential and protected under HIPAA and applicable privacy laws. We do not share or disclose clinical details without your consent unless required by law or to prevent serious harm to you or others.
Data Sharing and Third-Party Services
We may use trusted third parties to enhance your experience—such as Google Analytics for insights, secure email or SMS for communication, and verified payment gateways for billing. All third parties are required to comply with privacy standards and maintain data confidentiality.
Data Storage and Security
Your data is stored securely in encrypted, password-protected systems accessible only to authorized personnel. We employ advanced security measures and regularly update our systems to protect against unauthorized access, loss, or misuse of information.
Cookies and Tracking
Our website may use cookies to improve functionality and user experience. You may adjust your browser settings to decline cookies, though some features may not function properly as a result.
Your Rights
You have the right to access, correct, or request deletion of your personal information. You may also withdraw consent for data processing or request copies of your clinical records by contacting us.
Data Retention
We retain clinical records for the legally required duration as per medical and regulatory standards. Non-clinical information, such as website submissions, is deleted once it is no longer needed.
Children’s Privacy
We do not knowingly collect information from children under 18 without parental or guardian consent.
Policy Updates
We may update this Privacy Policy from time to time. Updates will be reflected on this page with a revised “Last Updated” date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us.
Email: info@generations-psychiatry.com
Phone: 210-939-1426
